Refund policy

我們有 30 天退貨政策，這表示您在收到品項後有 30 天的時間可要求退貨。

若要獲得退貨資格，您的商品必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包材。您還需要收據或購買證明。

若要開始退貨，您可以透過 ziruihome86@gmail.com 與我們聯絡。請注意，退貨需要寄至以下地址：[插入退貨地址]

如果我們接受您的退貨，我們將向您發送退貨託運單標籤，以及有關如何及將包裹寄往何處的說明。未先要求退貨而退回給我們的品項將不予接受。

如有任何退貨問題，您可以隨時透過 ziruihome86@gmail.com 與我們聯絡。


損壞和問題
請在收到訂單後檢查您的訂單，如果品項有缺陷、損壞或您收到錯誤品項，請立即聯絡我們，以便我們評估問題並予以糾正。


例外 / 不可退貨商品
某些類型品項無法退貨，例如易腐爛商品（例如食品、鮮花或植物）、客製化產品（例如特殊訂單或個人化品項）和個人護理商品（例如美容商品）。我們也不接受危險物質、易燃液體或氣體的退貨。如果您對特定品項有疑問或疑慮，請與我們聯絡。

很抱歉，我們不接受特價商品或禮品卡的退貨。


換貨
確保您獲得所需品項的最快方法是退回您擁有的品項，一旦退貨獲得接受，請單獨購買新品項。


歐盟 14 天冷靜期
儘管有上述規定，如果商品運往歐盟，您有權在 14 天內以任何理由取消您的訂單或退貨，無需任何正當理由。如上所述，您的品項必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包材。您還需要收據或購買證明。


退款
一旦我們收到並檢查了您的退貨，我們將通知您，並告知您退款是否獲得批准。如果獲得批准，您將在 10 個工作日內透過原始付款方式自動獲得退款。請記住，您的銀行或信用卡公司也可能需要一些時間來處理和寄送退款。
如果自我們批准您的退貨以來已超過 15 個工作日，請透過 ziruihome86@gmail.com 與我們聯絡。

Return & Refund Policy


Thank you for choosing our furniture. We have formulated clear return rules in accordance with international cross-border trade regulations to protect both your shopping experience and reasonable rights.

1. Return Timeframe


  • For USA customers: You may apply for returns within 30 calendar days after package delivery.
  • For EU customers: In compliance with EU consumer law, you have a statutory 14-day cooling-off period for non-quality reason returns.

Returns will not be accepted beyond the above valid time limit. All returned items must be in original unused condition, complete original packaging, intact foam protection, full accessories, screws, manuals and no assembly, damage or scratches.

2. Eligible Returns (Seller Responsibility)


We bear all return shipping costs and issue full refund under the following circumstances:

  • Product quality defects: structural instability, cracking, deformation, defective hardware, material mismatch.
  • Shipping damage: broken parts, crushed frames caused by logistics transportation.
  • Wrong delivery: wrong color, wrong size, wrong item sent by our warehouse.

Once you provide clear photo and video evidence of the problem, we will arrange solutions including full refund, part refund, replacement or free parts resending without return.

3. Ineligible Returns (Buyer Responsibility)


Returns will not be accepted under the following situations:

  • Change of mind, unsatisfied with personal preference, wrong size expectation, mismatched home decoration style.
  • Assembled, installed, used furniture with traces of wear, stains or scratches.
  • Missing original packaging, damaged carton, lost accessories, screws or installation manuals.
  • Man-made damage caused by improper use, wrong assembly or improper cleaning.
  • Normal slight wood grain difference, minor color difference of solid wood & fabric, which belongs to natural material characteristics.
  • Clearance, discounted items marked as Final Sale.

4. Custom Made Furniture


All custom furniture with customized size, color, pattern and exclusive design is non-returnable and non-exchangeable, except for severe manufacturing errors and quality defects on our side.

Before custom production, we will confirm all design details with you. Once order confirmed and production started, no cancellation is allowed.

5. Shipping Cost & Restocking Fee


  1. Quality & logistics issues: We cover all round-trip shipping fees, customs duties and provide full refund.
  2. Non-quality / change of mind returns: Buyer shall bear all round-trip international shipping fees, customs clearance fees and import duties.

    In addition, a 15% restocking fee of the order amount will be deducted from the refund for warehousing reprocessing, inspection and repackaging costs of large furniture.

6. Return Procedure (RMA Required)


  1. Please contact our customer service via email/website message with your order number, reason for return and supporting pictures.
  2. Our team will review your application within 2 working days and provide official RMA return authorization number.

    Items returned without prior RMA number will not be accepted.
  3. After receiving authorization, please ship the product back to our designated overseas return warehouse.
  4. Our warehouse will inspect the item within 5 working days after delivery.
  5. Qualified refund will be processed to your original payment account within 7-10 working days.

7. Warranty Policy


All our furniture adopts eco-friendly solid wood and durable hardware materials. We provide 1-year structural warranty on main furniture body against normal daily use.

Warranty covers structural damage and hardware failure, excluding artificial damage, daily wear and surface scratches.

8. Sustainable Commitment


To reduce global waste and fulfill our environmental mission, we prioritize repair, part replacement and partial refund solutions over unnecessary long-distance large furniture returns. All qualified returned furniture will be refurbished and recycled reasonably.